For those clients that:
- Provide services or are open ‘all hours’
- Operate from mission critical locations
- Have mission critical services or infrastructure
- Seek the comfort of ‘always available’ support
We maintain a Service Desk that operates 24/7/365 that can manage and co-ordinate interventions, fault diagnosis and repairs to mission critical premises, plant and equipment in response to a client’s call
Our Service Desk staff will liaise with the client, Emerald’s field engineers and technical support as necessary to manage any incident from that initial call to resolution and resumption of service and/or client operations
