Service Desk

9240547_lFor those clients that:

We maintain a Service Desk that operates 24/7/365 that can manage and co-ordinate interventions, fault diagnosis and repairs to mission critical premises, plant and equipment in response to a client’s call

Our Service Desk staff will liaise with the client, Emerald’s field engineers and technical support as necessary to manage any incident from that initial call to resolution and resumption of service and/or client operations